Top-Up Medical Insurance Plan
OPEN FOR ENROLMENT NOW REGARDLESS OF EMPLOYMENT START DATE
About The Plan
The University has arranged with AXA to offer staff members the AXA HKU Top-Up Medical Insurance Plan. The voluntary top-up medical insurance plan offers colleagues and/or their dependents the option of obtaining, at their expense, additional medical coverage to supplement the University’s Staff Medical Benefits Scheme at discounted rates.
Eligibility
NOTE: Existing BUPA members are not subject to the following age restrictions and may continue to renew their Top-up Plan.
This top-up medical insurance plan is open to:
| Staff | Aged 18 – 69 years (applicable to university staff members who are under Plan 1 or Plan 2 of Staff Medical Benefits Scheme*) |
| Spouse | Aged 18 – 69 years |
| Children | Aged 14 days – 18 years old, or below 23 years if in full-time education |
Staff and dependents must enrol together. Dependents include spouses and dependent children. Newly-wed spouse/ new-born children should be enrolled within 30 days from the date of marriage/birth.
*You can access information about your medical benefits through the HKU Portal. Please click here for guidance.
Policy Terms, Premium and Coverage
- Schedule of Benefits (English only – Please refer to the Introduction Deck for Chinese Version)
Application and Claim Procedures
| Application Form The completed application form can be submitted either to AXA or Human Resources Office: (1) To AXA: Email to AXA at eb.direct@axa.com.hk, along with print screen of bank remittance (2) To Human Resources Office: By Mail/In person at Room 110, Knowles Building, along with the cheque | Here |
Reimbursement Procedures and Examples
Medical procedures and expenses authorized by UHS will first be assessed for reimbursement under the Staff Medical Benefit Scheme (SMBS). Only after SMBS reimbursement has been processed can claims be considered independently by AXA under the Top-up Medical Insurance (if applicable) and Catastrophic Insurance (if applicable).
Members are advised to follow the established reimbursement procedures and complete claim forms from UHS and AXA as appropriate.
For more details, please visit:
| UHS Form for Reimbursement of Hospitalization Expenses AND AXA Claim Form The completed application form should be submitted directly to UHS Note: BUPA will only reimburse medical expenses incurred on or before August 31, 2025, and colleagues with claims spanning August to September who intend to join AXA’s Top-up Plan should submit both AXA and BUPA claim forms. | Here |
Application Deadline
New staff members must enrol within one month of joining the University. Late application will not be accepted. The next open enrollment period regardless of one’s employment start date will be within the month of September in a new academic year.
Briefing Sessions Related Materials
- Briefing Sessions Recordings
Additional Individual Insurance For Current Staff, Leavers and Retirees
During your university service or upon cessation of hospitalization coverage as you depart from the University, you and your dependents may also enroll into AXA’s individual policy – PortaProtection, for extended coverage.
Contact
| AXA | If you have any questions about the plan, please get in touch with a AXA consultant. For Application Enquiry Tel ：(852) 2519 1213 Email ：portaprotection@axa.com.hk Office hour：Monday – Friday, 9:00 – 17:30 For Other Support Tel ：(852) 2519 1166 Email：employee.benefits@axa.com.hk Office hour：Monday – Sunday, 24 hours |
| University Health Service | For enquiries on medical reimbursement matters, please contact UHS. Tel：(852) 3917 2501/ 3917 2502/ 3917 2508 Email：uhealth@hku.hk |
| Human Resources Office | For enquiries on medical benefits entitlement, please contact respective HR manager serving your Faculty/Department ： Faculties Non-Faculty and Professional Services Units |
Disclaimer :
The information provided on this page is for general reference only and does not constitute professional or official advice regarding the purchase of the Top-up Medical Insurance Plan insured by AXA or any other products mentioned. Participation is entirely voluntary. Before joining, colleagues are advised to carefully review the relevant policy terms and conditions and consult the insurer or a qualified insurance advisor for guidance.
The University assumes no liability for any interpretation, use, or decisions made based on this information.