Important Information on Medical Benefits Transition
Dear Colleagues,
Further to our earlier communication, the University’s new medical benefits arrangements will take effect on 1 September 2026. To support a smooth transition, please take note of the following changes.
New Scheme Information
- 01 Introduction Deck: Transition Presentation (PDF)
- 02 Existing and New Approved Coverage Comparison: Benefits Comparison Table (PDF)
- 03 Eligibility: Eligibility Search Page
- 04 FAQ: Frequently Asked Questions FAQ (PDF)
- 05 Consultation Recordings:
Finding Your Eligibility
Your latest medical benefits eligibility should now be reflected in HKU Portal. For details on checking your eligibility, please click below:
Find Your Eligibility →UHS (University Health Service)
General Consultation Services
Eligible staff and their dependants may continue to access general consultation services through UHS.
UHS Main Campus Clinic (2/F and 3/F, Meng Wah Complex)
- Members under Plans 1 to 3: The UHS Main Campus Clinic will operate as a non-network/non-panel clinic temporarily, with the goal of joining the medical network on or before 1 September 2027. Members may first settle all fees onsite and submit claims to AIA after receiving AIA’s welcome email and activating the AIA mobile application, subject to coverage limits, benefit schedule terms and claim requirements.
- Members under Plan 4: As Plan 4 provides outpatient coverage through AIA network clinics only and outpatient reimbursement claims are not available under Plan 4, general consultation services at the UHS Main Campus Clinic are not available under the medical benefits plan for Plan 4 members and their eligible dependants. Expenses incurred at the UHS Main Campus Clinic are not eligible for reimbursement under Plan 4.
UHS Sassoon Road Clinic (UHS@Sassoon Road, 2/F, HKU Health System Clinical Centre, 3 Sassoon Road)
- The UHS Sassoon Road Clinic is operating as an AIA network clinic for general consultation services.
- Members under Plans 1 to 4: Eligible staff and their dependants may pay the applicable co-payment (HK$30 or HK$50 depending on applicable plan settings) to receive general consultation services.
- AIA network services beyond campus may be accessed after members receive AIA’s welcome email and activate the AIA mobile application.
Physiotherapy Services
Physiotherapy services remain available at UHS.
- Members under Plans 1 to 3: May pay the applicable fees onsite and submit eligible physiotherapy expenses to AIA for reimbursement, subject to the submission of valid referral proof, claim requirements, and reimbursement limits of the benefits schedule.
- Members under Plan 4: As the UHS Main Campus Clinic is currently operating as a non-network/non-panel clinic, physiotherapy services at the UHS Main Campus Clinic are not available under the medical benefits plan for Plan 4 members. Expenses incurred at the UHS Main Campus Clinic are not eligible for reimbursement under Plan 4.
- Members under Plan 4: For covered physiotherapy services, members may use AIA network clinics and service providers after receiving AIA’s welcome email and activating the AIA mobile application.
Dental Services
You may continue to access dental services at UHS. UHS dental services are not covered under the new medical benefits plan.
- Eligible staff and their dependants may continue using UHS dental services on a self-pay basis.
- As advised by UHS, dental charges will remain at existing levels until further notice (arrangements to be announced by UHS in due course).
- Dental services are not covered under the medical benefits plan.
- Dental fees are not reimbursable under either the existing or new medical provisions.
Outpatient Care Beyond Campus
The Outside Panel Doctors Scheme will end its operation on 31 August 2026 and be replaced by outpatient coverage under the AIA Group Medical Insurance Scheme. Pending receipt of AIA’s welcome email and completion of AIA membership activation for access to panel clinics, eligible University users may obtain outpatient services by settling the fees at an outpatient medical outlet and subsequently submit reimbursement request through the AIA+ app. Reimbursement of outpatient services is subject to referral requirements (applicable to physiotherapy and chiropractor) and terms and conditions of the benefits schedule.
Group Dental Plan
Appointments may be made with HMMP for dental services starting from 1 September 2026. For details, please refer to p.51 to 54 of the transition deck.
Claims Submission
Expenses incurred on or before 31 August 2026 will continue to be processed by UHS. Expenses incurred on or after 1 September 2026 should be submitted to AIA under the Group Medical Insurance Plan. Pending receipt of AIA’s welcome email and completion of AIA membership activation, please retain all original receipts and supporting documents for subsequent submission. Download AIA’s claim form below
Voluntary Self-pay Top-up Plan
A new plan underwritten by AIA with similar coverage as in previous years will be open for enrolment in October, with retroactive coverage from 1 September 2026. If you are interested in obtaining additional hospitalisation coverage for yourself and your eligible spouse and dependent children, please stay tuned for further details via email and at https://rewards.hku.hk/mb/ti/.
Self-pay Medical and Dental Schemes
The two self-pay schemes will continue to operate under their existing mode. For details, please visit https://rewards.hku.hk/mb/spms/ and https://rewards.hku.hk/mb/spds/.
Member Education & Support
1. Staff Briefing
Colleagues are welcome to join the upcoming webinar for an overview of:
- the new scheme design and how to access medical benefits;
- the new medical, dental and life programmes; and
- the implementation timeline and transitional arrangements.
| Session | Date & Time | Mode | Registration |
|---|---|---|---|
| Session 5 (English) | 8 September 2026 (Tuesday) 2:30 pm – 3:30 pm |
Via Zoom | Click Here to Register |
| Session 6 (Cantonese) | 8 September 2026 (Tuesday) 3:30 pm – 4:30 pm |
Via Zoom | Click Here to Register |
*Note: Content is the same as previous briefing sessions. The webinar link will be sent to registrants later.
2. AIA Helpdesks and Hotline
AIA will provide on-campus assistance with enquiries concerning benefits, claims arrangements, and the use of the new medical benefits scheme:
| Date | Time | Location |
|---|---|---|
| 2 September | 2:00 pm – 5:30 pm | UHS Main Campus |
| 3 September | 9:00 am – 12:30 pm | UHS Main Campus |
| 4 September | 2:00 pm – 5:30 pm | UHS Main Campus |
| 7 September | 2:00 pm – 6:00 pm | G/F Chow Yei Ching Building |
| 11 September | 2:00 pm – 6:00 pm | G/F Chow Yei Ching Building |
| 14 September | 9:00 am – 1:00 pm & 2:00 pm – 6:00 pm | G/F Chow Yei Ching Building |
| 16 September | 9:00 am – 1:00 pm & 2:00 pm – 6:00 pm | G/F Chow Yei Ching Building |
| 18 September | 2:00 pm – 6:00 pm | G/F Chow Yei Ching Building |
AIA’s dedicated hotline for HKU members will operate starting from 1 September 2026. For enquiries, please call 2200 6350.
3. Online Resources
Please visit this page to:
- confirm the medical plan applicable to you;
- review the previous presentation deck and benefit comparison details;
- understand eligibility criteria and benefit information;
- read the latest frequently asked questions (FAQ).